Norlys Internet
All internet packages from Norlys
5G internet
199 DKK/months first 3 months
Fiber 1000/1000
From 99 DKK/months i 6 months
Fiber 1000/1000
99 DKK/months first 6 months
5G internet
99 DKK/months i 6 months
Fiber 1000 Basis
Save 100 DKK/months i 6 months
Coax 1000/1000
Save 100 DKK/months i 6 months
4G internet
129 DKK/months first 3 months
5G internet
149 DKK/months first 3 months
Coax 1000/500
0 DKK first måned
Fiber 100/100
From 99 DKK/months first 3 months
Fiber 100/100
Fiber 1000/1000
From 139 DKK/months i 12 months
5G internet
89 DKK/months first 3 months
Fiber 1000/1000
From 149 DKK/months i 6 months
5G
Save 100 DKK/months i 6 months
Fiber 1000/1000
0 DKK first måned
Fiber 500/500
From 149 DKK/months first 6 months
5G internet
149 DKK/months first 6 months
5 GB mobile plan
1st month free – only 19 DKK/mo after
40 GB mobile plan
1st month free – then 49 DKK/mo
1 GB eSIM (7 days)
USD 3.99 – 3% cashback
20 GB eSIM (30 days)
USD 27.99 – 3% cashback
30 GB mobile plan
Best value 5G plan under 100 DKK
Overview of Norlys Internet Services
Norlys is one of the largest energy and telecommunications groups in Denmark. It functions as both a network owner, managing vast infrastructure across the country, and a service provider selling internet and TV subscriptions directly to consumers. As a cooperative owned by its customers, Norlys plays a significant role in the digitalization of Danish households, particularly in Jutland where its physical infrastructure is most dense.
The company offers a comprehensive range of connection types. This includes high-speed fiber optics (FTTH), cable broadband via coax networks, and modern 5G mobile broadband solutions. By utilizing both their own infrastructure and partnering with other network operators through OpenNet, internet from Norlys is available to the majority of Danish addresses, regardless of whether the physical cables in the ground belong to Norlys or another utility company.
Choosing an internet provider in Denmark requires understanding the specific technology available at your residence. Norlys provides a unified interface where users can check availability by entering their address. The system automatically determines whether the location is serviced by fiber, cable, or requires a wireless 5G solution. This address-specific approach is standard across the Danish telecom market, as speed capabilities and installation requirements vary significantly from building to building.
Speeds and Pricing
The cost of internet in Denmark often involves an introductory offer followed by a standard monthly rate. Norlys typically structures its plans with a six-month binding period, during which the price is discounted. After this period, the price reverts to the standard rate, and the customer can cancel with one month’s notice.
The table below outlines typical speed tiers and pricing structures currently associated with Norlys subscriptions. Note that “Intro Price” usually applies for the first 6 months.
| Connection Type | Download / Upload | Intro Price (approx.) | Standard Price (approx.) | Binding Period | Ideal For |
|---|---|---|---|---|---|
| Fiber (FTTH) | 1000 / 1000 Mbit | 219 DKK/mo | 319 DKK/mo | 6 months | Heavy streaming, gaming, large households |
| Coax (Cable) | 1000 / 1000 Mbit | 199 DKK/mo | 299 DKK/mo | 6 months | General family use, streaming, home office |
| 5G Internet | 700 / 100 Mbit | 199 DKK/mo | 299 DKK/mo | 6 months | Rural areas, flexible locations, no cable access |
| Fiber (Lower Tier) | 200 / 200 Mbit | 209 DKK/mo | 309 DKK/mo | 6 months | Smaller households, basic browsing |
Prices and availability depend heavily on the underlying network owner. While Norlys owns much of the fiber in Jutland, they rent access from other utilities in other regions. This can lead to slight variations in the monthly fee or the specific upload speeds available. For example, while fiber is almost always symmetric (same upload/download speed), cable connections on older networks might offer asymmetric speeds like 1000/100 Mbit.
The 5G internet option is marketed as a “plug-and-play” solution. The speeds listed (e.g., 700 Mbit) are theoretical maximums. Real-world performance for mobile broadband fluctuates based on distance to the nearest mast, building insulation, and network congestion. Unlike wired connections, 5G speeds are not guaranteed minimums.
Fiber Internet Infrastructure
Fiber optics represents the most stable and fastest internet technology currently available. Fiber internet in Denmark is characterized by low latency and high bandwidth, making it the preferred choice for gamers and households with multiple 4K streams running simultaneously. Norlys delivers fiber directly to the home (FTTH), meaning the optical cable terminates inside the residence, ensuring no speed loss over the “last mile.”
When ordering fiber from Norlys, the installation process depends on whether fiber is already installed at the address. If a fiber box (ONT) is already mounted on the wall, activation is remote and typically takes 1 to 5 working days. The user simply connects the provided router to the fiber box.
If fiber has not been installed, a technician must visit. This involves digging a trench through the garden or driveway to lay the cable and drilling a hole through the exterior wall to mount the internal equipment. This process can take anywhere from 3 to 6 weeks. In Denmark, the cost of digging and installation is often subsidized or waived if the customer commits to a six-month subscription, but this varies by specific campaigns.
Norlys fiber routers usually support Wi-Fi 6 (802.11ax). This standard allows for better management of multiple devices and higher wireless throughput. For larger homes, Norlys offers mesh Wi-Fi solutions, often branded as “Wifi-garanti” (Wi-Fi guarantee), ensuring coverage in every room by using satellite units to extend the signal.
Cable Broadband (Coax)
Cable internet utilizes the same coaxial cables used for cable television. This technology is widespread in urban areas and apartment complexes. Norlys utilizes the DOCSIS 3.1 standard, which allows for gigabit download speeds over copper cables. In many upgraded networks, Norlys can also offer high upload speeds, matching the 1000/1000 Mbit profile seen in fiber connections, though 1000/100 Mbit or 1000/60 Mbit remains common in older installations.
Installation for coax is generally faster than new fiber installations. If the address has an active TV socket, the user receives a “Self-Install” kit containing a router and a data splitter. The splitter separates the internet signal from the TV signal. Activation usually occurs within a few days of ordering.
One technical consideration with coax is that bandwidth is shared among users in a local node. During peak usage hours (typically 19:00–22:00), users might experience slight fluctuations in speed, although modern DOCSIS 3.1 networks have largely mitigated this issue. Latency on coax is slightly higher than fiber but generally low enough for most online gaming and video conferencing needs.
5G Mobile Broadband
For locations where digging fiber is too expensive or cable is unavailable, Norlys offers internet via the 5G mobile network. This is a Fixed Wireless Access (FWA) solution. The subscription includes a specialized 5G router that captures the mobile signal and converts it into a local Wi-Fi network.
Norlys utilizes the TT network (Telia and Telenor’s shared infrastructure), which is one of the most comprehensive mobile networks in Denmark. This ensures high coverage rates even in rural areas. Mobile internet in Denmark has evolved significantly, with 5G offering speeds that rival wired connections.
The setup is strictly plug-and-play. The user inserts a SIM card into the router and plugs it into a power outlet. Placement of the router is critical; it should be placed near a window or on a higher floor to ensure the best line of sight to the cell tower. Unlike wired internet, 5G performance can be affected by weather conditions and the number of active users on the specific cell tower.
Hardware and Equipment
Norlys includes a router with their internet subscriptions. The specific model depends on the connection type (Fiber, Coax, or 5G). These routers are loaned to the customer and must be returned upon cancellation of the service. Failure to return equipment typically results in a fee ranging from 1000 to 1500 DKK.
For advanced users, Norlys routers generally support “Bridge Mode.” This feature disables the router’s built-in Wi-Fi and routing functions, turning it into a simple modem. This allows users to connect their own high-performance router or mesh system without experiencing “Double NAT” issues, which can cause problems for gaming and VPN connections.
Wi-Fi performance is a common concern in Danish homes, particularly those built with brick and concrete, which block wireless signals effectively. The standard router provided is sufficient for apartments and small houses. However, for multi-story homes, Norlys promotes mesh systems. These systems consist of a main router and one or more satellites that communicate wirelessly to create a single, seamless network name (SSID) throughout the property.
Requirements for Sign-Up
Signing up for internet services in Denmark requires specific identification. To become a Norlys customer, you generally need a Danish CPR number (Civil Registration Number). This is used for credit checks and to register the address for the service.
The sign-up process is completed digitally using MitID, the national digital ID system. MitID is used to sign the contract and verify identity. Without a CPR number and MitID, it is difficult to subscribe to postpaid internet contracts in Denmark. Foreign residents who have not yet received their CPR number may need to look for prepaid mobile broadband options or visit a physical store to discuss alternative identification methods, though this is becoming increasingly rare.
Contract Terms and Binding Periods
Danish consumer protection laws regulate telecommunications contracts strictly. The maximum binding period for private consumers is six months. Norlys adheres to this standard. This means that once you sign a contract, you are committed to paying for the service for six months.
After the six-month binding period expires, the contract continues on a month-to-month basis. The standard notice period for cancellation is one month. This means if you cancel on January 15th, you will typically pay for the remainder of January plus the full month of February.
It is crucial to be aware of the price jump that occurs after the introductory period. The “Save 100 kr/month” offers listed in the pricing section apply only during the binding period. Customers should budget for the standard price (e.g., 319 DKK instead of 219 DKK) from month seven onwards.
Moving Address
When moving to a new address within Denmark, you can often transfer your Norlys subscription. However, this depends on the infrastructure available at the new home. A customer moving from a house with fiber to an apartment with only coax will need to switch technology and equipment.
Norlys recommends notifying them of a move at least 3-4 weeks in advance. This allows time for technicians to activate the line at the new address. If the move involves a change in technology (e.g., Fiber to Coax), the old equipment must be returned, and new equipment will be sent to the new address or a nearby parcel shop.
If Norlys cannot supply internet at the new address (a rare occurrence given their 5G backup options), the customer is usually released from the binding period without penalty. This policy is consistent with general practices for internet in Denmark, ensuring consumers are not paying for a service they cannot access.
Regional Coverage Differences
While Norlys is a national provider, their historical roots are in Jutland. Consequently, their own fiber network is most dense in this region. In cities like Aarhus and Aalborg, Norlys is a dominant infrastructure owner. Residents looking for internet in Aarhus will frequently find Norlys fiber boxes pre-installed in their homes.
In other parts of the country, such as Copenhagen or on the island of Funen, Norlys operates as a service provider on third-party networks. For example, when providing internet in Aalborg or Copenhagen, they might utilize the TDC Net or Fibia infrastructure. For the end-user, the experience is largely the same: the bill comes from Norlys, and support is handled by Norlys. However, installation times and specific technical limitations (such as maximum upload speeds) are dictated by the local network owner.
Billing and Payment
Invoices from Norlys are typically issued monthly or quarterly. In Denmark, the most common payment method is “Betalingsservice.” This is a direct debit system where bills are automatically paid from a bank account. Registering for Betalingsservice is highly recommended to avoid manual handling fees, which can add 49 DKK or more to each bill.
Users can view their bills and consumption data through the “Mit Norlys” self-service portal or app. This platform also allows users to change their Wi-Fi password, troubleshoot connection issues, and upgrade their speed tiers if the infrastructure supports it.
Technical Support and Troubleshooting
Internet stability can be influenced by factors inside the home. Norlys support often advises customers to check their internal setup before dispatching a technician. Common advice includes placing the router centrally, avoiding placing it behind TVs or furniture, and ensuring the correct cables are used (CAT5e or CAT6 for gigabit speeds).
If a technician is dispatched and the fault is found to be with the Norlys network or equipment, the visit is free. However, if the technician discovers the issue is due to user error (e.g., a dog chewed the cable, or the user’s own computer is misconfigured), a service fee may be charged. This fee can be substantial, often exceeding 500 DKK, so performing basic troubleshooting via the Norlys app is advisable first.
Fair Use Policies
For fixed-line connections like fiber and coax, Norlys generally offers unlimited data with no traffic caps. Users can download and upload as much as they like without speed throttling.
For 5G mobile broadband, “unlimited” usually comes with a fair use policy (FUP). While the limit is high (often 1000 GB or 2000 GB per month), exceeding this cap may result in reduced speeds for the remainder of the billing cycle. This is intended to prevent network congestion and ensure fair access for all mobile users sharing the mast. Heavy users who regularly download terabytes of data should prioritize a wired fiber or coax connection over 5G to avoid these potential limitations.
