Bornfiber Internet
All internet packages from Bornfiber
5G internet
199 DKK/months first 3 months
Fiber 1000/1000
From 99 DKK/months i 6 months
Fiber 1000/1000
99 DKK/months first 6 months
5G internet
99 DKK/months i 6 months
Fiber 1000 Basis
Save 100 DKK/months i 6 months
Coax 1000/1000
Save 100 DKK/months i 6 months
4G internet
129 DKK/months first 3 months
5G internet
149 DKK/months first 3 months
Coax 1000/500
0 DKK first måned
Fiber 100/100
From 99 DKK/months first 3 months
Fiber 100/100
Fiber 1000/1000
From 139 DKK/months i 12 months
5G internet
89 DKK/months first 3 months
Fiber 1000/1000
From 149 DKK/months i 6 months
5G
Save 100 DKK/months i 6 months
Fiber 1000/1000
0 DKK first måned
Fiber 500/500
From 149 DKK/months first 6 months
5G internet
149 DKK/months first 6 months
5 GB mobile plan
1st month free – only 19 DKK/mo after
40 GB mobile plan
1st month free – then 49 DKK/mo
1 GB eSIM (7 days)
USD 3.99 – 3% cashback
20 GB eSIM (30 days)
USD 27.99 – 3% cashback
30 GB mobile plan
Best value 5G plan under 100 DKK
Bornfiber and High-Speed Connectivity
Bornfiber is a Danish internet service provider established with a strong regional foundation on the island of Bornholm. While its roots are local, internet from Bornfiber is available to a much wider audience across Denmark through open fiber networks. The company focuses almost exclusively on fiber-optic connections, prioritizing stability and symmetric speeds over older technologies like DSL or coaxial cable.
For residents in Denmark, choosing a provider like Bornfiber often involves checking address availability first. The Danish internet infrastructure is divided among several network owners. Bornfiber owns its own network in specific regions but leases access to fiber cables owned by other utility companies in the rest of the country. This collaboration allows them to offer competitive high-speed internet in many municipalities beyond their original territory.
When you sign up for Bornfiber Internet, you are typically engaging with a Fiber-to-the-Home (FTTH) service. This means the fiber optic cable runs directly into your residence, terminating at a media converter or Optical Network Terminal (ONT). This direct connection ensures that the speed delivered to your household is consistent and not shared with neighbors in the same way cable internet often is.
Speeds and Pricing
Bornfiber offers a simplified portfolio of speed tiers, focusing on high-performance connections. The pricing structure usually involves an introductory offer for the first six months, followed by a standard monthly rate. This aligns with the standard six-month binding period found in most Danish telecom contracts.
The following table outlines the typical specifications for Bornfiber connections based on current market offers.
| Plan Name | Download / Upload | Introductory Price (6 mos) | Standard Price (after 6 mos) | Hardware Included | Binding Period |
|---|---|---|---|---|---|
| Fiber 1000/1000 | 1000 Mbit / 1000 Mbit | 149.00 DKK/mo | 299.00 DKK/mo | WiFi 6 Router | 6 months |
| Fiber 500/500 | 500 Mbit / 500 Mbit | 149.00 DKK/mo | 289.00 DKK/mo | WiFi 6 Router | 6 months |
Understanding the Speed Guarantees
In the Danish market, providers are required to state minimum guaranteed speeds. For a 1000/1000 Mbit connection, Bornfiber typically guarantees a minimum of 900/900 Mbit on a wired connection. This accounts for protocol overhead—the data required to manage the transmission itself.
Wireless speeds will almost always be lower than wired speeds. Factors such as distance from the router, building materials (concrete and brick are common in Denmark), and interference from other networks affect WiFi performance. The inclusion of WiFi 6 hardware in these plans is designed to mitigate some of these issues by handling multiple device connections more efficiently than older WiFi 5 (802.11ac) routers.
The price difference between the 500 Mbit and 1000 Mbit plans after the introductory period is often small, typically around 10–20 DKK. For most households, 500 Mbit is sufficient for multiple 4K streams and video conferencing. The 1000 Mbit plan is geared towards heavy users, large families, or those who frequently download very large files, such as modern video games or raw video footage.
Fiber Infrastructure and Technology
Fiber internet in Denmark is considered the gold standard for connectivity. Unlike copper-based DSL or coaxial cable networks, fiber optics transmit data using light pulses. This results in significantly lower latency (ping), which is critical for real-time applications like online gaming and video calls.
Symmetric Speeds
A key feature of Bornfiber’s offering is symmetric speed. If you subscribe to 1000/1000 Mbit, your upload speed matches your download speed. This is a distinct advantage over cable (coax) internet, where upload speeds are often capped at 10% to 20% of the download speed. High upload speeds are essential for:
- Backing up large photos and videos to the cloud.
- Hosting livestreams.
- Sending large files for work.
- Ensuring smooth video calls when multiple people are on the network.
Network Ownership vs. Service Provider
It is important to understand the distinction between the network owner and the service provider. In some areas, Bornfiber owns the physical cables in the ground. In other areas, they rent the lines from infrastructure companies like TDC NET, Fibia, or Norlys.
If Bornfiber rents the line, they are responsible for billing, customer service, and providing the router. However, if a physical line break occurs (e.g., due to construction work), the repair is handled by the network owner’s technicians. This can sometimes add a layer of complexity to troubleshooting, although the customer still reports the issue directly to Bornfiber.
Installation and Activation Process
Getting internet in Denmark involves a standardized process, but timelines vary depending on the status of the physical line at your address.
Active Fiber Installations
If your home already has a fiber box (ONT) installed from a previous tenant or owner, activation is usually fast. You sign up, receive the router by mail, and plug it in on the activation date. This process typically takes 2 to 4 weeks, primarily due to administrative processing and number porting if you have a landline.
New Fiber Installations
If your address is in a fiber-ready area but the physical cable has not been run into the house, a technician visit is required. This involves:
- Digging: A crew digs a trench from the street to your house foundation.
- Drilling: A technician drills a hole through the wall to insert the fiber cable.
- Mounting: The fiber box is mounted on the interior wall, usually near a power outlet.
This process can take anywhere from 3 to 8 weeks depending on permit requirements and technician availability. In Denmark, you must give permission for the technician to drill. Renters should consult their landlord or housing association before ordering a new installation to ensure compliance with building rules.
Technician Appointments
Danish technicians usually operate within specific time windows (e.g., 8:00–12:00 or 12:00–16:00). It is necessary to be home or have someone present to grant access. Missed appointments often incur a fee.
Hardware and Home Networking
The equipment provided by the ISP plays a major role in the user experience. Bornfiber currently supplies WiFi 6 routers with their subscriptions.
The Provided Router
The router acts as the central hub for your home network. WiFi 6 (802.11ax) offers better throughput and congestion management. This is particularly useful in apartment buildings in cities where many WiFi networks overlap. The router provided is generally a combined unit that functions as both the router and the modem/gateway.
Mesh Systems
For larger Danish homes, particularly those with multiple floors or thick concrete walls, a single router is often insufficient. Bornfiber and other providers may offer Mesh WiFi solutions as an add-on. A Mesh system consists of multiple nodes placed around the house that communicate wirelessly to create a single, seamless network. This eliminates dead zones better than traditional WiFi extenders.
Bridge Mode and Own Equipment
Advanced users often prefer to use their own high-end routing equipment (e.g., Ubiquiti or high-performance Asus routers). To do this, the ISP-provided router must be placed in “Bridge Mode.” This disables the router’s internal WiFi and routing functions, passing the public IP address directly to your personal router.
Not all ISPs allow Bridge Mode on their standard equipment, or they may require you to contact customer support to enable it. It is advisable to check with Bornfiber support regarding the specific capabilities of the router model sent to your address if you plan to use your own network gear.
Requirements for Signing Up
To subscribe to internet services in Denmark, specific identification and verification requirements must be met.
CPR Number
A CPR number (Civil Registration Number) is mandatory for almost all postpaid subscriptions in Denmark, including internet. The provider uses this number to perform a credit check and register the address. Without a CPR number, it is very difficult to sign up for a standard broadband contract.
MitID Verification
The signup process is digital and verified using MitID, Denmark’s digital ID system. When ordering online, you will be asked to log in with MitID to confirm your identity and sign the direct debit agreement. This ensures that the person ordering the service is the legal resident at the address.
Credit Checks
Providers run an automatic credit check using the CPR number. If you are registered in RKI (the Danish debtors’ register), you may be denied service or asked to pay a deposit. This is standard practice across the Danish telecom industry.
Contract Terms and Consumer Rights
Danish consumer law provides strong protections regarding telecommunications contracts. Understanding these terms helps avoid unexpected costs.
Binding Period
The standard binding period for internet in Denmark is six months. During this time, you cannot cancel the subscription without paying out the remainder of the contract. The introductory offers (e.g., 149 DKK/month) are usually valid for exactly this six-month period. Once the binding period expires, the price automatically shifts to the standard rate (e.g., 299 DKK/month).
Notice Period
After the binding period, you can cancel your subscription with one month’s notice. In Denmark, this is typically calculated as “current month plus one month.” For example, if you cancel on January 15th, you will pay for the rest of January and all of February. Service will terminate at the end of February.
Right of Withdrawal
When purchasing online, you have a 14-day right of withdrawal (fortrydelsesret). This allows you to cancel the order within two weeks of signing up without penalty. However, if the service has already been activated and used within those 14 days, you may be liable for the consumption and setup fees.
Availability and Address Checks
Availability is strictly address-dependent. You cannot assume that because your neighbor has Bornfiber, you can get it too, although it is likely. Different buildings may be connected to different networks.
How to Check
The most reliable method is to use the address lookup tool on the provider’s website. You enter your street name, house number, and floor/door number. The system queries the national broadband database to see which physical cables are connected to your unit.
If fiber is not available, the system might suggest alternative technologies if the provider offers them, or simply state that service cannot be delivered. In rural areas, fixed wireless access or mobile internet in Denmark via 4G/5G might be the only alternatives if fiber has not yet been laid.
Comparing Bornfiber to Competitors
The Danish broadband market is highly competitive. Bornfiber competes with several other major players.
Price vs. Service
Budget providers like internet from Fastspeed or Jetnet often compete aggressively on price, sometimes offering 1000 Mbit connections slightly cheaper than Bornfiber’s standard rate. Bornfiber positions itself more on quality, stability, and regional expertise.
Bundled Services
Some competitors, such as internet from Norlys or YouSee, offer bundled packages that include TV channels and mobile subscriptions. Bornfiber focuses primarily on the internet connection itself. If you require traditional cable TV packages, you might need to subscribe to a separate streaming service or choose a different provider that bundles these services.
Customer Service Reputation
Smaller or regionally focused providers often maintain higher customer satisfaction ratings compared to the largest national incumbents. This is often due to shorter wait times and more personalized support. However, support hours may be more limited compared to giant corporations with 24/7 call centers.
Moving Address
Relocating in Denmark requires proactive management of your internet contract. Internet connections do not automatically follow you to a new address.
Transferring Service
You must contact Bornfiber (or log in to their self-service portal) to request a move. You should do this at least 3-4 weeks before your move date. They will check if the new address can receive their service.
- If available: They will arrange for the signal to be activated at the new home. You typically take your router with you.
- If unavailable: If Bornfiber cannot supply internet to your new address, you have the right to terminate the contract, usually with the standard notice period.
Overlapping Subscriptions
When moving, you may end up paying for two internet connections for a short period: one at the old apartment during the move-out/cleaning phase and one at the new house. Planning the activation and cancellation dates carefully can minimize this overlap.
Billing and Payment
Danish ISPs rely heavily on automated payment systems.
Betalingsservice
It is highly recommended to register your bill with Betalingsservice (PBS). This system automatically deducts the monthly bill from your bank account. If you pay via manual bank transfer (Girokort), providers often charge an administration fee of 49 DKK or more per bill.
Billing Cycles
Billing is typically quarterly or monthly in advance. The first bill is often higher because it includes the setup fee, shipping for the router, and the subscription fee for the first period. Always check the first invoice carefully to ensure the introductory discounts have been applied correctly.
Technical Support and Troubleshooting
If you experience instability or speed issues, the troubleshooting process follows a standard hierarchy.
- Restart Equipment: Power cycle the router and the fiber box (ONT).
- Wired Test: Connect a computer directly to the router via an Ethernet cable (Cat5e or Cat6). Run a speed test. WiFi tests are rarely accepted as proof of fault due to environmental variables.
- Check Cables: Ensure the fiber patch cable (the thin cable connecting the wall box to the router) is not bent at a sharp angle. Fiber cables are fragile and can break internally if pinched.
If these steps fail, contacting support is necessary. Bornfiber support can remotely diagnose the line to see if light levels on the fiber connection are within acceptable ranges. If the issue lies with the physical network, they will dispatch a technician. If the issue is with your devices or WiFi environment, they may offer advice but cannot physically intervene without a fee.
